AT&T is quickly learning that while it takes years to build a good reputation, you can loose it in a week. AT&T's New York iPhone service problems have now become a one-liner gag that doesn't even need explanation. Maybe it's time for AT&T to apologize to New Yorkers and promise to make improvements quickly. Cause this ain't going away on it's own.
UPDATE DEC. 21, 2009: Rabidly pro-Apple (and thus pro-iPhone) MacDailyNews blog has finally turned on AT&T after the SNL clip widely circulated. MDN has generally been defending AT&T as doing the best anyone could coping with the popular iPhone traffic surge. It continually dismissed (and under reported) Operation Chokehold. But now that it is becoming apparent that the tarnish from AT&T service endangers not just AT&T but the iPhone itself, today it finally turned on the service provider: "There comes a point where it doesn't even matter if what's being said is even true, it becomes a commonly-accepted "truth…" and you have to do something. There is a real danger to the iPhone in general that this perception that it doesn't work could assist the Google Phone. And I think that makes MDN's palms sweat. Here's the link:
MacDailyNews Turns on AT&T